Shipping policy

Shipping Policy.

Where we ship
We currently deliver to Romania and to the international destinations enabled at checkout. If a destination is not available in the country selector or checkout, we cannot ship to it at this time.

Delivery options and charges
Romania: Standard shipping is 20 lei and is free for orders of 190 lei or more. The current estimated transit time is 7–15 business days.

International destinations: International shipping is 87 lei. The current estimated transit time is 10–20 business days.

The exact option, price and estimated delivery window available for your address are displayed at checkout and take priority if they differ from this general policy. Business days exclude weekends and public holidays.

Processing and tracking
Orders are prepared for dispatch after payment is confirmed. When tracking is available, you will receive it by email. Orders containing multiple products may arrive in separate parcels because items can be fulfilled from different locations. You will not be charged additional shipping for a split delivery beyond the amount shown at checkout.

Delivery estimates
Delivery dates are estimates, not guarantees. Customs checks, carrier disruption, peak periods, severe weather, incomplete addresses or events outside our reasonable control may cause delays. Please contact hello@luminorabeauty.com if tracking has not updated for an unusual period or if an order is materially overdue.

Customs and import charges
For international orders, local customs duties, import VAT or handling charges may be collected by the destination country and are the customer's responsibility unless checkout expressly states that they are included. We do not currently collect international duties at checkout.

Address changes and failed delivery
Please check your delivery address before ordering. Contact us immediately at hello@luminorabeauty.com if a correction is needed. We cannot guarantee changes after fulfilment starts. If a parcel is returned because the address was incomplete, delivery was refused or it was not collected, reasonable re-shipping or return costs may be deducted where permitted by law.

Lost or damaged parcels
If a parcel arrives damaged, is lost in transit or contains the wrong item, email hello@luminorabeauty.com with your order number and any helpful photos. We will investigate with the carrier and provide the remedy required by applicable consumer law.

Contact
DAVIA CONCEPT SRL, trading as Luminora Beauty
Email: hello@luminorabeauty.com